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TERMS OF SERVICE

Effective Date: April 1, 2025

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Welcome to Tiny Paws Housecall Grooming! By booking services, clients agree to the following terms:

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1. Services Provided

  • Tiny Paws Housecall Grooming (hereinafter referred to as “Tiny Paws” ) offers housecall dog grooming for dogs under 15 pounds at ground floor residences within 25 miles of Startzville, Texas. Additional mileage fees may apply for distances beyond this area, beginning at the 26th mile.

  • Puppies aged 4-8 weeks may receive a nail trim only.

  • Tiny Paws does not groom puppies under 4 weeks or aggressive dogs.

  • Business hours are Monday - Thursday beginning at 9am

  • Appointments beginning at or after 4pm will incur an additional charge
     

2. Client Responsibilities

Clients provide:

  •  a suitable bathing space with warm water:

    • kitchen sink

    • laundry sink

    • spacious walk-in shower

  • an indoor grooming area that is:

    • climate-controlled

    • out of direct sunlight

    • well-lit

    • has access to an electrical outlet.

Health and Safety:

  • A valid Rabies Certificate is required for pets over 16 weeks of age

  • Clients must disclose any behavioral or health issues prior to grooming.

  • Dogs must be free of contagious illnesses, fungal infections, and parasites, including fleas and ticks.

  • Tiny Paws does not handle aggressive dogs or puppies under 4 weeks of age

  • If clients leave during the grooming process, they must provide an emergency contact who can be reached during that time.
     

3. Emergency Authorization

In the unlikely event that an injury or emergency involving the pet occurs and clients are not available, clients give permission for Tiny Paws to take the pet to a veterinarian. Clients agree to pay any veterinary bills incurred as a result of this action.

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4. Payment

Payment is due at the time of service. Tiny Paws accepts cash and credit/debit cards.

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5. Sales Tax

​Pet grooming services in Texas are taxable, and sales tax will be collected based on the jurisdiction where the service is performed, as determined by the  Texas Comptroller's Sales Tax Rate Locator.

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6. Cancellation and No-Show Policy

  • Clients have 15 minutes to respond upon arrival. If no response is received, Tiny Paws will leave and charge a no-show fee, which shall be equivalent to the price of the service booked.

  • Cancellations require 24 hours' notice to avoid a $50 cancellation fee.
     

7. Liability Waiver

By using the services, clients acknowledge that while grooming involves inherent risks, injuries are very unlikely. Clients agree to release Tiny Paws Housecall Grooming from any liability for injuries or damages that may occur during the grooming process, except in cases of gross negligence.

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8. Media Use Policy

Tiny Paws may take photos and videos during the grooming process for documentation and promotional purposes. Every effort will be made to exclude or obscure people and identifying items from the background.  By booking services, clients grant permission to use these images on the website and social media, unless they explicitly request otherwise.

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9. Termination of Services

Either party may terminate services at any time for any reason. Tiny Paws may terminate without notice for violations of these Terms, non-compliance with laws, inappropriate behavior, or false statements. Clients may also terminate services, with prepaid amounts refunded on a pro-rata basis, minus fees for services already rendered. Upon termination, both parties have no further obligations except for payment for services provided. Clients must immediately return any property belonging to Tiny Paws and settle outstanding payments. Certain provisions, such as payment obligations and liability, will continue to apply after termination.

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10. Arbitration Clause

If a dispute arises regarding these Terms of Service or the services provided by Tiny Paws, clients agree to first contact Tiny Paws directly to discuss the issue and attempt to resolve it. If the issue cannot be resolved, clients and Tiny Paws agree to engage a mediator to help facilitate a resolution. If mediation fails, any remaining disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in New Braunfels, Texas, and the decision of the arbitrator shall be final and binding on both parties. Clients and Tiny Paws agree to waive any right to a jury trial or to participate in a class action.

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11. Compliance with State Laws

These Terms of Service follow the laws of Texas. If any part of these Terms is found to be unenforceable or invalid, the rest of the Terms will still apply.

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12. Agreement

By booking an appointment with Tiny Paws, clients acknowledge that they have read, understood, and agree to these Terms of Service.

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13. Contact Information:

 

Tiny Paws Housecall Grooming

Lee Ann Sparks, FFCP - owner / groomer
PO Box 1274
Canyon Lake, TX 78133

www.tinypawshousecallgrooming.com
210-651-2159 text
tinypawshousecall@gmail.com

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